DRAFT — PENDING OWNER APPROVAL. This page is being prepared for the store owner's review. Final terms may change before approval; in particular the return window is being confirmed. Please confirm details with customer support before relying on any statement here.
Returns, Cancellation & Refund Policy
This draft describes cancellation, return and refund handling. It is awaiting the owner's approval and may change.
Cancelling an order
- Before dispatch: you can cancel a COD order yourself from your account's order page (verification code required). Prepaid orders are cancelled via the same route and are reviewed by support before any refund.
- After dispatch: an order can no longer be self-cancelled. Please contact support — refuse delivery or request a return, and the shipment will come back to us (RTO).
Return window
Most items can be returned within 7 days of delivery, in their original condition with original packaging and accessories.
- Some products state a different return window on their own product page — for those items, the window shown on the product page applies (for example, certain items carry an extended 10-day window). The product page is always the authoritative window for that item.
- Some items (as stated on their product page) may not be returnable at all — refurbished/open-box listings state their own terms.
Refunds
- Prepaid refunds are made to the original payment method after the return is received and checked, via our support review process — no automatic refunds.
- COD refunds are arranged by our support team after the return is received and checked.
- We do not promise a specific refund timeline here: timing depends on the return reaching us and your payment provider. The approved policy will state the confirmed timeline.
Warranty
Warranty is exactly what each product's page states for that item (many refurbished items carry none). Nothing on this page adds a warranty commitment.